Privacy Policy

Website: https://reshapestudiopilates.ro/

Owner: SERENITY FASHION GLOBAL S.R.L.
CUI: 46451211
No. Reg. Trade: J2022013222404

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase through the website https://reshapestudiopilates.ro, operated by SERENITY FASHION GLOBAL S.R.L.

Personal Information We Collect
a) Device Information

When you visit the Site, we automatically collect certain information about your device, including:

web browser type;
IP address;
time zone;
pages viewed;
traffic source (search engine, social network, etc.);
interaction with Site features.

We refer to this data as “Device Information”.

Collection is carried out through the following technologies:

Cookies – small files that are stored on your device and contain an anonymous unique identifier. For more details, visit www.allaboutcookies.org.
Log files – collect data such as IP address, browser type, referring and exit pages, timestamps (date/time), etc.
Pixel tags and web beacons – electronic files that allow tracking of how you interact with the pages of the site.

b) Order information

When you make a reservation or purchase on the Site, we collect the following data:

first and last name;
email address;
phone number;
data about reservations, payments and attendances.

We may additionally collect, optionally and explicitly:

medical documents (for subscription suspension);
messages or feedback sent through contact forms.

In this Policy, we refer to all of this as “Personal Information”.

How do we use personal information?

Order information is used to:

process reservations and payments;
issue invoices;
manage attendance in the Studio;
communicate with you (confirmations, reminders, schedule changes);
send offers and information, according to your preferences selected.

Device information is used to:

detect security and fraud risks;
analyze user behavior;
optimize the experience on the site;
measure the performance of marketing campaigns.

Sharing Personal Information

We do not sell or rent personal information. We only share data with partners deemed necessary for the provision of services:

hosting service providers (e.g. platform hosting service);
payment processors (e.g. Stripe, EuPlatesc, MobilPay, etc.);
newsletter providers (e.g. Mailchimp, Sendinblue);
public authorities, only if there are legal obligations.

External:

Google Analytics – for analyzing traffic on the site. Their policy here: https://policies.google.com/privacy
Meta Pixel/Facebook – for personalized advertising, if the user expresses their consent.
Other third-party services – only with explicit consent.

We do not transfer your data outside the European Economic Area without ensuring appropriate guarantees, according to art. 46 of the GDPR.

Data retention

Your data is retained:

for the duration of the contractual relationship (active subscriptions);
in accordance with tax and accounting requirements (10 years for invoices);
until the withdrawal of consent (e.g. for newsletters);
maximum 36 months from the last active interaction, in the absence of another legal basis.

Upon request, we will delete or anonymize the data, except for those required by law.

Do Not Track

Please note that if your browser sends a “Do Not Track” signal, we will only use cookies strictly necessary for the operation of the site. No statistical or profiling data will be collected in this case.

Your rights

According to the Regulation (EU) 2016/679, you have the following rights:

Right of access – you can request a copy of your personal data;
Right to rectification – you can correct incorrect data;
Right to erasure – (“right to be forgotten”), with certain legal exceptions;
Right to restriction – you can request the temporary blocking of your data;
Right to portability – you can receive your data in a structured format;
Right to object – to processing for direct marketing purposes;
Right to withdraw consent – at any time;
Right to lodge a complaint complaint to ANSPDCP (www.dataprotection.ro).

To exercise your rights:
📧contact@reshapestudiopilates.ro

Data security

We apply appropriate technical and organizational measures to protect data, including:

SSL encryption of data transfer;
controlled access to servers;
automatic back-up;
secure authentication for accounts.

Cookies and technologies similar

The website uses cookies for:

essential functionalities (authentication, booking);
analysis and statistics (Google Analytics, if accepted);
advertising (Meta Pixel, only if consent is given).

For more information, see the Cookie Policy.

Privacy Policy Changes

We reserve the right to modify this policy to reflect legislative or operational changes. Any changes will be published on this page. We encourage you to review it periodically.

Last updated: June 12, 2025

Contact

For questions regarding this policy or to exercise your legal rights, you can contact us at:

📧contact@reshapestudiopilates.ro
📬SERENITY FASHION GLOBAL S.R.L.
📍Bucharest, Romania
📝Reg. No. Com.: J2022013222404 | CUI: 46451211

This policy is applicable to all users and members of Reshape Studio Pilates.