Website: https://reshapestudiopilates.ro
Owner: SERENITY FASHION GLOBAL S.R.L.
Headquarters: Bucharest, Romania
CUI: 46451211
Trade Reg. No.: J20/2204/2022
Contact email: contact@reshapestudiopilates.ro

 

Chapter I – General Provisions

Art. 1 – Purpose

This document establishes the terms and conditions of use of the website reshapestudiopilates.ro, hereinafter referred to as the “Site”, and constitutes a contract between any person accessing this website, hereinafter referred to as the “User” and Reshape Studio Pilates, through the legal operator, SERENITY FASHION GLOBAL S.R.L.

Art. 2 – Acceptance of the terms

Accessing, browsing and/or using the Site implies unconditional acceptance of these terms and conditions. The use of any service offered by Reshape Studio Pilates implies the express and full acceptance of these provisions, including related policies (privacy policy, cookies policy, cancellation policy, etc.).

Art. 3 – Definitions

• “Site” – the domain reshapestudiopilates.ro and all its subdomains
• “Provider” – SERENITY FASHION GLOBAL S.R.L., the entity that owns and operates the Site
• “Client” – any natural or legal person who uses the services made available by the Site
• “Services” – all products and Pilates class packages offered for sale online

 

Chapter II – Conditions of access and use

Art. 4 – Account registration

Creating an account on the Site is necessary to access and reserve the services offered. The account must be created with correct and complete information. Any attempt to create multiple accounts or provide false information will result in suspension of access and cancellation of subscriptions, without refund.

Art. 5 – User liability

The user is responsible for:

• maintaining the confidentiality of the authentication data;
• accuracy of the information entered;
• using his/her account in a legal and ethical manner;
• respecting the rules imposed by the Studio during Pilates sessions.

 

Chapter III – Intellectual property rights

Art. 6 – Content Protection

The content of the Site, including but not limited to: texts, logos, graphics, images, video materials, page structure, are protected by Law no. 8/1996 on copyright and related rights. Use without written permission is prohibited and is punishable according to the law.

Art. 7 – Limitations

It is prohibited:

• reproduction, redistribution or republication of the content without written consent;
• inclusion of the content within other websites without consent;
• use of any data mining, scraping or crawler technology on the Site.

 

Chapter IV – Services offered and contractual conditions

Art. 8 – Description of services

Reshape Studio Pilates offers wellness and fitness services, through group classes in the studio, based on the Pilates Reformer method. Services can be purchased exclusively online, in the form of subscriptions.

Art. 9 – Appointments and check-in

• Reservations are made from the user account;
• Participation is only possible based on a valid reservation;
• Check-in is mandatory 10 minutes before the start of the class;
• Failure or lateness leads to the loss of the session.

 

Chapter V – Prices, payments and billing

Art. 10 – Prices

The prices displayed are expressed in RON and do NOT include VAT, as the company is not a VAT payer. Reshape Studio reserves the right to change prices at any time, without prior notice.

Art. 11 – Payment methods

Payment for services can be made by:

• bank card;
• bank transfer;
• cash (only on location, in special cases).

Full payment is required to confirm the reservation.

Art. 12 – Invoicing

The tax invoice is issued automatically based on the data provided in the user account. The user is responsible for the accuracy of this information.

 

Chapter VI – Refunds, returns and cancellations

Art. 13 – No refunds

According to art. 16 letter l) of OUG 34/2014, leisure, wellness or recreational services that require a fixed date are NOT eligible for return. Thus, purchased subscriptions are NOT refundable.

Art. 14 – Suspensions for medical reasons

Subscriptions can only be suspended based on a medical certificate recommending rest. The document must be sent to contact@reshapestudiopilates.ro, and the suspension will only cover the specified period.

 

Chapter VII – Personal data protection (GDPR)

Art. 15 – Data collection

The following categories of data are collected:

• identification data (name, surname, email, telephone);
• usage data (IP, browser, behavior on the site);
• data necessary for billing.

Art. 16 – Purpose of processing

The data is processed for purposes related to:

• account creation and service provision;
• fulfillment of legal obligations (invoicing, archiving);
• direct communication with the user (confirmations, notifications);
• marketing, only with explicit consent.

Art. 17 – User rights (EU Reg. 2016/679)

You have the following rights:

• right to information;
• right of access;
• right to rectification;
• right to erasure (“right to be forgotten”);
• right to restriction;
• right to portability;
• right to object;
• right to withdraw consent;
• right to lodge a complaint with the ANSPDCP.

 

Chapter VIII – Limitation of liability

Art. 18 – Access and functionality

Reshape Studio Pilates does not guarantee that the site will be permanently available, without interruptions or without errors. We reserve the right to temporarily interrupt access for maintenance, updates or security reasons.

Art. 19 – Liability

The studio is not responsible for:

• injuries caused by failure to follow the instructor’s instructions;
• failure to attend sessions for external reasons;
• lack of physical condition or aggravation of pre-existing conditions.

 

Chapter IX – Advertising, newsletters and reviews

Art. 20 – Commercial communication

By creating an account, the user can opt to receive commercial communications. You can unsubscribe at any time via the link in the email or by sending a request to the contact address.

Art. 21 – Reviews and user-generated content

Users may leave reviews, comments or suggestions, as long as they comply with Romanian law and do not contain vulgar, illegal or offensive content. Reshape Studio has the right to moderate or remove inappropriate content.

 

Chapter X – Force Majeure

Art. 22 – Definition

Force majeure exempts the party invoking it from liability, if proven. Force majeure is considered to be unforeseeable and unavoidable events, including: pandemics, fires, earthquakes, wars, cyber attacks, server unavailability, etc.

 

Chapter XI – Dispute resolution

Art. 23 – Modality

Any dispute between the parties will be resolved amicably within 30 days. Otherwise, disputes will be submitted to the competent courts in the municipality of Bucharest.

 

Chapter XII – Final provisions

Art. 24 – Modification of the document

Reshape Studio Pilates reserves the right to modify these terms and conditions at any time, without prior notice. The updated version will be available on the website and applicable from the time of publication.

 

📅 Last update: June 12, 2025